multiple languages with only your English based
GyrusLogic Platica application.
Expanding your self service application to other
potential customers in their native language. You only need to maintain your original
application in English, the product's 3.0 does the rest."
developed with GyrusLogic solutions are intuitive and
conversational and puts customers at ease, whether
the interactive communication takes place through a
text chat session, web service or through a telephone
conversation. Customers recognize right away that a
GyrusLogic Self Service application understands what
the user means, regardless of how the question or
request may be phrased. The system answers are
consistent and complete and return the answers in
text and / or a clear audio.
The ultimate result of
a GyrusLogic application is a full conversational
automated self-service system for multiple
languages. The application will
be based upon the same normal conversation between
any of your stakeholders and your organizationís
representatives at a fraction of your current
application development and operational costs.
GyrusLogic assists in a a phased, smooth transition from a
directed dialog to full natural language application
or augments your current interactive customer
technology delivers what it promises: true natural language at an extremely low
cost. The user of a GyrusLogic solution will get the
Improved quality of self service with a
full conversational system.
languages managed with one language based application.
Improved customer satisfaction. (no
menus, shorter calls, correct and consistent answers)
contact resolution with consistent answers.
Significantly improved call completion
live agents with an automated dialog.
Easier development, deployment and
maintenance of application and dialog.
Boost in employee morale, since they only
have to work on value added tasks.
the GyrusLogic solution has been designed
makes it easier to develop, deploy and maintain the
application. Customer benchmarks demonstrate that
the typical effort to develop a fully conversational
application in GyrusLogics declarative programming
paradigm, is less than 10% of the effort for
developing an application in VoiceXML or other
conventional programming tools.
application development is intuitive and based on standard
languages (Java and XML). Through a
powerful API, integration with an existing IVR system, a
and your enterprise database can be accomplished
in just a few hours.
Furthermore, a GyrusLogic solution comes standard
with features which are part of a human
conversation. The following are some examples
of the high level intelligence inherited in every
GyrusLogic application and do not require any
specific additional application development:
complex natural language
recognition rates with the use of it's context and semantics
multiple languages with one business application in one language.
your business' answers automatically from your
repeat function based upon users free text input.
learning of unknown words.
The user can make corrections on the fly in
The ability for users to interrupt
the dialog with a non-related question or
request. The system will be keeping track of the dialog context and return
to the original dialog, if needed.
The users can be spontaneous with any of their
requests or questions.
Allowing users to be specific or vague, or state
open ended questions.
sample dialog specifics please check the reference
pages dialogs and examples.
GyrusLogic technology has been developed over
the last 10 years and interfaces with IVR's,
CTI, VoiceXML (JSP), Automated Speech Recognition solutions (ASR),
Short Message Services (SMS), Text Messaging,
Multi-Modal and Web or
Chat based interactive applications.