With our latest Platica 3.0 version, 

• Multiple languages managed with one language based Platica application.
• We find your business' answers automatically from your online enterprise web sites, intranets or other information sources.
• The caller can at any time ask for a repeat of the last answer and/or question; "What did you say?" or "I can't hear you" or "Speak louder please".  (without any additional development)
• Platica generates speech recognition grammars for the most popular ASR's in the market place
• We made it easier to utilize any back-end variable in the prompts you want to play, either in answers and/or questions.

• Improve recognition rates with the use of it's context and semantics understanding engine.  

• Automatic learning of the words it does not initially recognize.

• No dialog design is necessary, since the system knows how to adapt dynamically to the requirements of the natural conversation.

• Standard features for a natural language conversation.

• Automated text and / or audio responses with your prompts.

• At any time requests can be spontaneous, the user can interrupt a started dialog, no static menus.

• Information driven dialogs, it adapts on the fly to the information that the user has provided, and intelligently prompts the caller for just the information that still needs to be provided or gives an appropriate answer.

• Open ended questions will get answered.

• User requests can be specific or vague, the system will answer the question.

• Automatic explicit or implicit corrections, the caller can change it's mind at any time.

• Implicit confirmation, the system dynamically generates prompts to include information that has already been provided by the caller.

• Declarative development process.

• Rating system for "n-best" ASR results based upon meaning and context.

• Load balanced and fault tolerant for an optimum performance.

• Easy to use Java API, including standard VXML

• Standard integration templates for a quick interface to an IVR or VoiceXML browser.

• Language development tools and templates for adding new languages or unique words to existing languages.

• XML interface for building a quick interactive application knowledge base.

• Standard universal language grammar. 

• Context - free grammar processing, without the need of compiled grammars.

• Specify a very large number of paths the grammar parser can take, without compromising performance.

• Development controls when you want to activate the natural language engine.

• Standard batch test tool for easy dialog testing and dictionary tuning.

• Standard templates for easy interaction with enterprise databases.   

• Utilization of enterprise variables in the answer, question or confirmation prompts to be played. 

• Automatic static and dynamic speech recognition grammar generation for the most popular engines in the market place.