GyrusLogic automates this communication process based upon its natural language capabilities.  GyrusLogic technology is based upon industry standards (JAVA / XML) and will interface with Interactive Voice Response systems (IVR), VoiceXML, SALT, Automated Speech Recognition solutions (ASR), Short Message Service applications (SMS), and Web or Chat based interactive applications. 

GyrusLogic applications can easily be customized and maintained for specific business environments.  GyrusLogic gives an organization the capabilities for consistent complete instant responses to automated order taking, typical queries and answering questions.  

Natural Language understanding and fully conversational dialogs.
GyrusLogic technology enables your Automated Self Service Agents to have a human-like conversation.  No predefined menus and dialogs, just answering questions and taking orders in a fully conversational mode.  A typical Natural Language Understanding solution is built upon Statistical Language Models, and need a significant amount of caller transcribed data to be able to work within the domain it's designed for.  A lot of other technology emphasis has been put in place to improve on speech recognition rates and other ways to improve on natural language processing projects.  Still the ultimate challenge in most instances is how to process the your user "question" result into the right query for a business application.  Most systems are designed to look for keywords or phrases (word spotting), a GyrusLogic system will look at the semantics and context and will understand the meaning of the question to be answered right away.     

GyrusLogic technology is built upon a powerful linguistic framework and is ready to answer questions basically out of the box.  A GyrusLogic Agent will ask the user right away "How can I help you?".  It's natural language understanding engine consists of a linguistic analyses of the user question or comment, it analyzes both the syntactic and semantic information of the user's utterance.  With that GyrusLogic will know the meaning behind the question or phrase.  Typical incomplete sentences are easily understood and responded to accurately. 

GyrusLogic can significantly improve on the results of any Automated Speech Recognition engine by utilizing the multiple "n-best" phrases an ASR can produce.  Once the intent of the user has been determined from all received information, GyrusLogic accurately determines the most appropriate response.  Next the system retrieves possible variable data it needs from an applicable enterprise database  and answers the question.  GyrusLogic will provide the complete answer in text and / or audio identifier(s).  The text answer could be processed by the application handling the text or a Text To Speech engine (TTS).

No other known solution on the market today can understand the user intentions like an application based upon GyrusLogic technology.  People frequently communicate in short, incomplete, and grammatically incorrect phrases rather than in full grammatically correct sentences, a GyrusLogic Agent will still understand the intent of the user and respond with the correct answer or phrase.

A GyrusLogic Agent is also able to handle a mixed-initiative dialog.  In most cases the user is in control to have questions answered by the automated GyrusLogic Agent.  In some typical transactional type of conversations the GyrusLogic Agent might get in control and initiate a follow-up question to be able to complete the transaction.  Again all exchange between the user and the GyrusLogic Agent in a full conversational mode.

The ultimate result is a fully conversational automated self service system, effectively emulating your Customer Service Agents, with an automated GyrusLogic Agent.  Still based upon the same normal conversation between any of your stakeholders and your organizations representatives at a fraction of your current costs.